Waiter / Waitress

Job responsibilities will include, but not limited to the following:
  • Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.
  • Work across all areas of to ensure that guest expectations are exceeded and standards are consistently maintained.
  • Table set-ups and station preparation prior to service and at the end of the shift,
  • Maintaining the condition of the dining room and controlling guest checks and payments
  • Communicate and work closely with kitchen staff to ensure customer satisfaction.
  • Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
  • Attend monthly staff meetings with ideas of how to improve business performance.
  • Key relationships with the Hotel to ensure customer expectations are met/exceeded at all times.
  • To positively contribute to the sales activities within your department/hotel and maximize sales opportunities and to be knowledgeable of company products
  • To keep wastage to a minimum and be vigilant in reducing expenditure
  • To identify and notify Supervisor of all maintenance requirements hazards in the work place to comply with hotel and company mandatory requirements for fire, health and safety, licensing and employment and to ensure that members of the team are also aware of these requirements and are working in accordance with the requirements
  • To comply with Municipality regulations regarding Food Hygiene procedures.
  • To be flexible in assisting around different areas of the hotel in response to business and client needs
  • To perform all tasks to a consistent standard as detailed with the department standard of performance manual, and to promote within Hotel and Brand key Standards
  • To attend daily briefing sessions and Hotel/Departmental meetings when required
  • To attend training sessions and meeting when required and to operate in line with the training or information received
  • To demonstrate a pride in workplace and a high level of commitment

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